Are you actually licensed and bonded, and how do I check?
Yes. FMCSA Broker of Property — Active · USDOT #5796599 · MC 64902043, with a BMC-84 surety bond in force. Don't take our word for it: go to safer.fmcsa.dot.gov, query USDOT 5796599, and read the Operating Authority Status line yourself. Any broker who won't hand you their number is telling you something.
How do you get capacity, and how do you decide who hauls my freight?
Through a Southern California owner-operator network and nationwide partner carriers, sized to each shipment. Before anything is tendered we check the carrier's operating authority against FMCSA on the day, and we hold a cargo certificate issued directly by their insurance agent — not a copy the carrier forwarded us. A carrier we cannot verify does not get your freight, no matter how good the rate looks.
How fast do I get a rate?
The same business day, and it comes with the carrier named. If we cannot cover your lane at a price that works for you, we tell you that same day instead of quoting a number to keep the conversation alive. A quote you can't rely on costs you more than a straight no.
What is actually in the price, and how are accessorials handled?
Linehaul plus every accessorial we can foresee at the time of quoting, itemized at cost. Detention, per diem, chassis and chassis split are passed through with the supporting documentation at the time they happen — not discovered by you thirty days later on an invoice. Pass-throughs carry no markup.
What are your payment terms for a first-time shipper?
The first three loads are prepaid by ACH or card before pickup. After that, standard terms, subject to credit approval. We put this on the website rather than raising it after you have already committed the freight.
Why does your rate index show no numbers?
Because we publish a range only once at least two independent carriers have quoted the same lane, equipment and service type. One quote is an opinion, not a market. Every quote also has to carry six fields — carrier legal name, USDOT, who gave the rate, the date, how long it holds, and the equipment, lane and service type — or it isn't counted. An empty index is the honest state of a young bench; a fabricated one would be worse than useless to you.
Can you handle hazmat, overweight or refrigerated freight?
Yes — hazmat, overweight and permit loads, heavy haul, and refrigerated, arranged through carriers qualified for that specific work rather than a general dry-van carrier taking a chance on it. Tell us the condition up front; it changes both the carrier and the price, and finding out at the terminal is the expensive way.
Do you work in Chinese?
Yes. Quoting, dispatch updates, tracking and invoice questions are all handled bilingually in English and 中文, by the same person who priced your load — not routed to a separate translation desk.
